PT Brand Ambassador

Ralph Lauren; Lee (MA); On-site; USD 19,286 - 24,796; Part time

Job summary

Ralph Lauren Corporation in the United States is seeking a Part-Time Brand Ambassador to deliver a personalized shopping experience and exemplify RL’s values. You will drive daily sales goals, focus on the customer, participate in team training, and use new technology to connect customers with product discovery while representing RL’s brand on the shop floor.

Friendly, professional role requiring a flexible schedule, weekend availability, and a customer-first mindset that aligns with Ralph

Qualifications

• Retail experience or similar in a high‑volume environment.
• Ability to effectively communicate with customers and store personnel.
• Ability to work a flexible schedule including day, evening, weekends, and travel as required.
• Strong collaboration with team and store leadership.

Responsibilities

• Motivated to drive daily, weekly, and monthly sales goals.
• Proactively focuses on the customer and supports company initiatives.
• Participates in team training to deliver business results.
• Uses available technologies and channels to engage customers.
• Represents the customer experience standards in store and aligns with RL brand.

Skills

Retail experience

Customer service

Communication skills

Flexible schedule

Teamwork

Job description

Company Overview

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

Part‑Time Brand Ambassador

Part‑Time Brand Ambassadors have a customer‑first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren where you can begin to write your next great chapter.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes “More Ways to Shop” to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start building a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes – Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery – QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Qualifications

• Retail experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/to chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.