Full Time Brand Ambassador

Ralph Lauren; Edinburgh (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Ralph Lauren in Edinburgh seeks Full-Time Brand Ambassadors to enhance customer experiences with a personalized shopping approach. Successful candidates will act as the first point of contact for future leadership roles while ensuring that store standards are maintained and customer expectations exceeded.

Responsibilities include understanding sales performance, initiating community engagements, and upholding company policies. Qualifications include retail experience, strong communication skills, and the ability to work a flexible schedule.

Qualifications

• Retail experience or similar in a high-volume specialty environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Can operate the register and stand or move for extended periods.

Responsibilities

• Deliver sales and profit performance using key tools.
• Support store execution of company initiatives.
• Engage clients through various outreach methods.

Skills

Retail experience

Effective communication

Planning and prioritization skills

Job description

Company Overview

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company’s brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and others.

Role Summary

Full-Time Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren.

Responsibilities

• Understands and delivers sales and profit performance, using key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Participates in team training to execute business results
• Creates new ways to engage clients and reach out to a wider client base
• Acts as an ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned with RL Brand expectations and the company and store vision
• Engages in store client initiatives and community outreach
• Champions RL core values
• Embraces RL More ways to shop and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Strengthens customer connectivity through alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all times

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Effectively communicates with customers and store personnel
• Can maneuver around the sales floor, stock/dressing room, cash wrap, and office; can work around or with chemicals, lift or climb up to 30 lbs and climb moderately
• Can operate the register, stand, move and walk for multiple hours
• Can work a flexible schedule to meet business needs, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Has a proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
• Has planning and prioritization/time management skills