FT Brand Ambassador

Ralph Lauren; Waipahu (HI); On-site; USD 20,664 - 27,552; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors in Hawaii to deliver a personalized shopping experience, embodying the brand's luxury lifestyle. You will drive sales, educate customers on programs, assist in fittings, and maintain store standards while collaborating with a diverse team.

This entry-level role offers training and opportunities to grow into leadership positions, all while upholding the RL brand experience for every guest who walks through the door.

Qualifications

• Retail experience in a high-volume environment preferred.
• Excellent communication with customers and staff.
• Able to lift up to 30 lbs and move around the sales floor.
• Flexible schedule including days, evenings, weekends, and possibly overnight shifts.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed sales KPIs and use tools to drive performance.
• Support achievement of monthly/quarterly/annual sales plans with the team.
• Connect customers via the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Assist customers in fittings and maintain store standards.
• Maintain store standards and complete opening/closing tasks.
• Support floor sets and replenishment.
• Participate in company trainings and initiatives.
• Balance tasks while prioritizing the RL experience.
• Provide feedback to management on product opportunities.
• Maintain store visuals and adhere to company guidelines.
• Foster a professional and inclusive team environment.
• Collaborate with colleagues to deliver a cohesive experience.

Skills

Customer service

Communication

Multitasking

Adaptability

Teamwork

Physical stamina

Tools

POS system

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups and Celebration.

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contributes to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connects customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer.
• Provides customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Supports operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balances tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and uses visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values and upholds company policies.
• Collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.