FT Bellperson/Shuttle Driver - Beauport Hotel

Beauport Hotel Gloucester; Gloucester (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Beauport Hotel Gloucester is seeking a Bellperson/Shuttle Driver to warmly greet guests, assist with luggage, and provide local shuttle transportation for in-house guests. This year-round, full-time role requires excellent guest service, the ability to lift luggage, and a clean driving record.

The base wage is $15/hr plus tips, with total earnings typically $16–$20/hr. Applicants must be 18+, enjoy working outdoors in varied weather, and communicate clearly with the Front Desk and Valet teams to

Qualifications

• Must have at least 1 year of customer service experience.
• Hospitality experience preferred.
• Must be at least 18 years of age.
• Valid state driver's license with current address and acceptable driving history.

Responsibilities

• Open hotel doors for guests and provide first-class customer service.
• Assist with luggage and transport to front desk or guest rooms.
• Operate the hotel shuttle for local transport of in-house guests.
• Coordinate with Front Desk and Valet for smooth guest arrivals and departures.
• Maintain shuttle cleanliness and log activity as needed.
• Provide directions and information to guests; handle VIP arrivals when possible.

Skills

Customer service

Guest relations

Communication

Two-way radio

Tools

Two-way radio

Job description

Job Description

We are currently seeking a hospitality professional with strong guest service skills and a passion for creating memorable experiences to join our team as a Bellperson/Shuttle Driver at the Beauport Hotel.

Job Description

This is a year-round full-time position.

In this role, you will warmly greet and welcome hotel and restaurant guests in a courteous and professional manner. Responsibilities include assisting guests with transporting luggage to and from the front desk and guest rooms and ensuring a smooth and pleasant arrival and departure experience. This position also requires the ability to safely operate the hotel shuttle to provide transportation for our in-house guests locally.

Experience

Must have at least (1) or more years of experience in customer service, with previous experience in Hospitality preferred.

Must be at least 18 years of age.

Shuttle Driver - License Requirements

Required to have and maintain a valid state driver's license with a current address and acceptable driving history.

Essential Functions

• Open hotel doors for guests entering and exiting the hotel.
• Responsible for the first impression of customer service and hotel representation.
• Unload luggage from the car or taxi and offer assistance to the front desk area.
• Assist with the transportation and storage of guest luggage, including transporting luggage to the guest's room.
• Familiarize guests with room amenities, to include the Wi-Fi, temperature control and directions to the Birdseye Rooftop Pool.
• Store and retrieve luggage from the bell closet as needed, while regularly logging activity.
• Assist guests with local directions and other information as requested.
• Notify the Front Desk of VIP arrivals, when possible, via the two-way radio.
• Deliver all mail and packages to in-house guests in a timely manner, as directed by the Front Desk, to include special requests.
• Transport hotel guests to local area attractions within a 3-mile radius.
• Adhere to shuttle schedule and timeliness of guest needs.
• Maintain cleanliness of shuttle, as well as monitoring routine maintenance of the shuttle for the Front Office Manager.
• Be informed of in-house events on a daily basis.
• Practice all safety and emergency procedures.
• Comply with all hotel policies and procedure to include attendance and attire standards.
• Work closely with the Valet Team to ensure proper traffic flow.
• Maintain the appearance of the Front Door area of the hotel.
• Thank guests for choosing our hotel, loading luggage into vehicles for all departing guests.
• Complete special projects as assigned by Hotel Management.

Required Experience

• Ability to stand, walk and run for extended periods of time.
• Ability to lift push and pull at least 30 lbs.
• Ability to walk/stand approximately 90% of shift.
• Ability to bend, stoop, squat and lift frequently throughout shift.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Ability to practice and adhere to all safety requirements.
• Requires good communication; both verbal and written.
• The base wage of $15/hr plus tips is calculated upon historical averages and seasonality with total compensation typically ranging between $16-$20/hr.

WORKING ENVIRONMENT

• Work will primarily take place at the front door area of the hotel.
• Interior and Exterior of hotel; exposure to sun, heat, cold and changing weather conditions.
• Hotel property with 94 guest rooms.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Keyword: bellman, doorman, front office, front desk, concierge, shuttle, driver, transportation, hotel, luggage, customer service, first impression, doorperson