FT Associate Manager

Lilly Pulitzer; Town of Greenwich (NY); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Overtime eligibility

Company benefits

Job summary

Lilly Pulitzer seeks an Associate Manager to help run daily store operations, drive sales, and enhance client experiences at our in-store location.

The role focuses on supervising staff, coaching, and ensuring adherence to Lilly Pulitzer standards while delivering exceptional service in a fast-paced fashion retail environment.

Qualifications

• 2+ years of experience in fashion or retail preferred.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Drive daily sales using KPI metrics and digital platforms.
• Provide feedback to Store Manager to create action plans for better financial results.
• Oversee assigned division of responsibility and communicate initiatives to the team.
• Coach and develop associates to deliver exceptional client experiences.
• Maintain cash handling accuracy and store visual/operational standards.

Skills

Supervisory skills

Communication skills

Customer service skills

Problem-solving

Multitasking

Microsoft & Apple technology

Tools

XStore

Tulip

Job description

Lilly Pulitzer

Job Type:

Regular

Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

About the Position

The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store. The Associate Manager will have the responsibility of a store specific division of responsibility.

A day in the life…

Delivering Results

• Focus on achieving and exceeding daily sales goals using KPI metrics.
• Utilize company training tools and digital platforms to drive sales.
• Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.

Client Experience and Store Culture

• Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
• Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
• Ensure the Lilly Pulitzer selling culture and ensure client experience.
• Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.

Leadership

• Oversee assigned division of responsibility and be accountable for results.
• Communicate company emails, initiatives, and announcements to the store team.

Talent and Team Development

• Provide in the moment coaching with clear, concise, and actionable feedback.
• Ensure associates participate in team selling and work toward an exceptional client experience.

Operational Excellence

• Maintain accuracy in cash transaction management according to operating procedures.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Qualifications for the Position

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

A Little More to Know…

• This position is classified as full‑time, non‑exempt, hourly position. You will be expected to work, on average, a 40‑hour week.
• This position is eligible for overtime and standard company benefits.
• This position is based In‑Store at our Lilly Pulitzer Retail Location.
• Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy.
• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
• This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E‑Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610‑878‑5550.

U.S. EEOC: Know Your Rights