FSQA Lead Lab - Delta

Westrock Coffee; Conway (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Westrock Coffee is seeking an FSQA Lab Tech Lead to oversee microbiological and analytical testing in our Micro Lab. This role blends hands-on testing with leadership to ensure high-quality production and regulatory compliance.

Key duties include lab housekeeping, sample handling, batch release across multiple lines, and training technicians. A science-focused degree and strong data/reporting skills are preferred for this critical quality control position.

Qualifications

• High school diploma or GED.
• Bachelor's or Associate degree in a science or quality technology preferred.
• Ability to understand and troubleshoot SafetyChain systems for lab data.
• Experience with Microsoft Office and office-based database systems.
• Ability to read and follow department documents and SOPs.
• Ability to communicate clearly in a team environment.
• English language proficiency (read and speak).

Responsibilities

• Oversee microbiological and analytical testing in the Micro Lab.
• Lead shift changes and lab housekeeping activities.
• Manage shipping/receiving for the Micro Lab.
• Provide training and inventory management support for technicians.
• Perform finished goods analytics for PET products and post-retort cans.
• Respond to information requests from internal and external customers.
• Troubleshoot batching, testing, and equipment as needed.
• Ensure regulatory compliance and data integrity across tests.

Skills

Microbiology testing

Lab leadership

SOP compliance

Troubleshooting

Data analysis

SafetyChain

HPLC testing

Team collaboration

Education

Bachelor's degree in science or quality technology

Associate degree in science or quality technology

High school diploma or GED

Tools

SafetyChain

Office databases

HPLC

Job description

FSQA Lab Tech Lead is a highly skilled and hands-on Lead Quality Technician to oversee microbiological and analytical testing operations within our Micro Lab. This role combines technical execution, leadership responsibilities, and collaborative problem-solving to ensure high-quality production standards and regulatory compliance.

Job Duties:

• Maintain lab housekeeping by managing waste, cleaning benchtops, cleaning carts, sanitizing biological safety cabinets, de-cluttering lab, other duties as assign, etc.
• Manage shipping and receiving packages for the Micro Lab
• Complete any errands including but not limited to sample pick-up (when needed), courier package drop-off, and any outside lab errands
• Finished Goods analytical testing of PET products and pre-retort cans
• Finished Goods microbiological and analytical testing of post-retort cans
• All microbiological testing including finished product, water, air, environment swabs, and internal samples request
• Responsible for batching for B1, B2, C1, drum and tote, and all production lines
• Respond quickly to information requests from internal and external customers
• Preform caffeine testing on HPLC for all products
• Provide additional support for Tech and Supervisor responsibilities including training and inventory management
• Lead shift changes
• Troubleshoot batching, other testing, and equipment
• Develop and implement training for technicians

Requisition Number

7097

Qualification

Qualifications:

• High school diploma or GED.
• At least 1 year experience at Westrock Coffee
• At least 1 year experience in the lab at Westrock Coffee
• Ability to understand and troubleshoot SafetyChain systems for lab data
• Experience and knowledge with Microsoft Office and Office-based database systems.
• Ability to understand department documents
• Ability to display sound logic and attention to details.
• Ability to communicate comfortably and work with co-workers in a team environment.
• Ability to follow a schedule, as well as verbal and written instructions.
• Read and speak English.
• Bachelors or Associate degree in a program in a science field or quality technology preferred
• Experience in food manufacturing preferred
• Demonstrate excellent oral and written communication skills.
• Respond quickly to information request from internal and external customers.
• Ability to follow SOPs

Equal Opportunity Employer / Vets / Disabled

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