FSQA Customer Relations Coordinator — Onsite LA

Aspire-Bakeries; Los Angeles (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with match

Paid time off

Job summary

Aspire Bakeries is seeking a Customer Relations Coordinator (FSQA) to join our Los Angeles, CA office. You will manage product complaints and inquiries, ensure accurate documentation, and drive timely resolution to protect consumer trust and support food safety initiatives.

You’ll be onsite four days per week, collaborating with cross-functional teams, building product knowledge, and delivering professional, empathetic service.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in consumer affairs, customer service, or a related field.
• Strong written and verbal communication skills with exceptional attention to detail.
• Demonstrated analytical, critical thinking, problem-solving, and basic mathematical skills.
• Working knowledge of SPC, data analysis, and charting techniques.
• Typing proficiency of at least 40 WPM.
• Proficiency in Microsoft Office Suite (Word and Excel) and experience with database or data entry applications.

Responsibilities

• Manage customer complaints and inquiries to ensure accurate intake, documentation, and case resolution.
• Deliver exceptional customer service through professional, empathetic, and timely communication.
• Maintain data integrity within the Emplifi Customer Relations database, ensuring accurate case management and reporting.
• Analyze customer feedback and complaint trends to support food safety, quality, and continuous improvement initiatives.
• Partner with cross-functional teams to facilitate thorough investigations and timely corrective actions.
• Develop expertise in Aspire Bakeries products, manufacturing processes, allergen information, and product specifications.
• Prepare reports, correspondence, and documentation that support departmental objectives and regulatory compliance.

Skills

Customer service

Communication

Data entry

SPC knowledge

Education

High school diploma

Tools

Emplifi

MS Excel

MS Word

Job description

Aspire Bakeries is seeking a Customer Relations Coordinator (FSQA) to join our Los Angeles, CA office. You will manage product complaints and inquiries, ensure accurate documentation, and drive timely resolution to protect consumer trust and support food safety initiatives.

You’ll be onsite four days per week, collaborating with cross-functional teams, building product knowledge, and delivering professional, empathetic service.