FSA Operations Supervisor (Pharmacy)

WellDyne; Lakeland (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

WellDyne is seeking a dedicated Supervisor for the FSA team in Lakeland, FL. You will oversee daily operations, ensure policy and regulatory compliance, and lead a team to deliver exceptional service.

Strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. The role requires supervising the FSA team, coaching on performance, and coordinating with other departments to improve processes.

Qualifications

• Supervisory experience in a fast-paced environment.
• Experience in a call center or customer service setting preferred.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Supervise and support the FSA team to achieve operational goals and maintain high-quality standards.
• Monitor workflow and productivity, providing coaching and feedback to team members.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Coordinate with other departments to resolve issues and improve processes.
• Assist in training and development of staff to enhance skills and performance.
• Prepare and analyze reports related to team performance and operational metrics.
• Handle escalated customer inquiries and resolve complex issues efficiently.
• Participate in recruitment and onboarding of new team members as needed.

Skills

Supervisory experience

Call center experience

Leadership

Communication

Interpersonal skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

WellDyne is seeking a dedicated Supervisor for the FSA team in Lakeland, FL. You will oversee daily operations, ensure policy and regulatory compliance, and lead a team to deliver exceptional service.

Strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. The role requires supervising the FSA team, coaching on performance, and coordinating with other departments to improve processes.