Manager, Operations

WellDyne; Lakeland (FL); On-site; USD 90,000 - 115,000; Full time

Job summary

WellDyne in Lakeland, FL seeks a skilled Manager of Operations to oversee daily workflows, drive efficiency, and lead continuous improvement across departments. You will manage staffing, training, coaching, and cross-functional collaboration to meet performance goals. You will analyze KPIs, enforce compliance with safety and quality standards, and partner with vendors as needed.

The role requires healthcare or pharmacy-related experience and strong leadership. EOE M/F/D/V.

Qualifications

• Proven experience in operations management or a related field.
• Strong skills in hiring, training, and coaching employees.
• Excellent leadership and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Exceptional organizational and problem-solving abilities.
• Effective communication skills, both verbal and written.

Responsibilities

• Manage and oversee daily operational activities to ensure smooth and efficient processes.
• Lead hiring efforts to attract and retain top talent aligned with company values and goals.
• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and mentorship to team members to foster professional growth and improve performance.
• Collaborate with cross-functional teams to identify operational challenges and develop effective solutions.
• Monitor KPIs and implement strategies to achieve operational targets.
• Oversee vendor performance for outsourced job function.
• Ensure compliance with company policies, safety regulations, and industry standards.

Skills

Operational leadership

Compliance & quality management

Performance coaching

Process improvement

Relationship management

Communication skills

Education

High School Diploma or equivalent

College Degree preferred

Florida Pharmacy Technician license preferred

3+ years healthcare/pharmacy related experience

2+ years supervisory experience

Job description

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

Our Mission:

To be the disruptive force that drives meaningful change within pharmacy services.

Summary:

We are seeking a highly motivated and experienced Manager of Operations to join our team in Lakeland, FL. The ideal candidate will be responsible for overseeing daily operations, ensuring efficiency, and driving continuous improvement across all departments.

Key Responsibilities

• Manage and oversee daily operational activities to ensure smooth and efficient processes.
• Lead hiring efforts to attract and retain top talent aligned with company values and goals.
• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and mentorship to team members to foster professional growth and improve performance.
• Collaborate with cross-functional teams to identify operational challenges and develop effective solutions.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
• Oversee vendor performance for outsourced job function
• Ensure compliance with company policies, safety regulations, and industry standards.

Qualifications

• Proven experience in operations management or a related field.
• Strong skills in hiring, training, and coaching employees.
• Excellent leadership and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Exceptional organizational and problem-solving abilities.
• Effective communication skills, both verbal and written.

Education and Experience

• High School Diploma or equivalent
• College Degree preferred.
• Florida Registered Pharmacy Technician License, in good standing preferred.
• 3+ years of experience in healthcare, call center, copay assistance or pharmacy related environment.
• 2+ years of supervisory experience in pharmacy or healthcare related field.

Knowledge, Skills and Abilities

• Operational leadership
• Compliance and quality management
• Performance coaching and accountability
• Process improvement and efficiency
• Relationship management and communication

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.