Supervisor, FSA

WellDyne; Lakeland (FL); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

WellDyne is seeking a dedicated Supervisor for the FSA team in Lakeland, FL. You will oversee daily operations, ensure policy and regulatory compliance, and lead a team to deliver exceptional service.

Strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. The role requires supervising the FSA team, coaching on performance, and coordinating with other departments to improve processes.

Qualifikationen

• Supervisory experience in a fast-paced environment.
• Experience in a call center or customer service setting preferred.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Aufgaben

• Supervise and support the FSA team to achieve operational goals and maintain high-quality standards.
• Monitor workflow and productivity, providing coaching and feedback to team members.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Coordinate with other departments to resolve issues and improve processes.
• Assist in training and development of staff to enhance skills and performance.
• Prepare and analyze reports related to team performance and operational metrics.
• Handle escalated customer inquiries and resolve complex issues efficiently.
• Participate in recruitment and onboarding of new team members as needed.

Kenntnisse

Supervisory experience

Call center experience

Leadership

Communication

Interpersonal skills

Ausbildung

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

About Us

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision

Powering better health through pharmacy care driven by tech, trust and heart

Our Mission

To deliver pharmacy care where access is effortless, care is affordable and patients come first.

Summary

We are seeking a dedicated and experienced Supervisor for our FSA team in Lakeland, FL. The Supervisor will oversee daily operations, ensure compliance with company policies and regulatory requirements, and lead a team to deliver exceptional service. This role requires strong leadership skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

Key Responsibilities

• Supervise and support the FSA team to achieve operational goals and maintain high-quality standards.
• Monitor workflow and productivity, providing coaching and feedback to team members.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Coordinate with other departments to resolve issues and improve processes.
• Assist in training and development of staff to enhance skills and performance.
• Prepare and analyze reports related to team performance and operational metrics.
• Handle escalated customer inquiries and resolve complex issues efficiently.
• Participate in recruitment and onboarding of new team members as needed.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Proven experience in a supervisory role, preferably within call center environment
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite and relevant software applications.
• Detail-oriented with strong problem‑solving abilities.

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand‑eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.