Fruit Technical Services & Training Specialist

Dole Fresh Fruit Company; Wilmington (DE); On-site; USD 55,000 - 90,000; Full time

Job summary

Dole Fresh Fruit Company is seeking a Tech Services Representative to provide ongoing technical training and guidance to customers on handling, banana ripening rooms, and retail merchandising of Fresh Fruit products.

The role requires visiting customer facilities on schedule, delivering training, and collaborating with Sales and R&D to resolve technical issues related to handling, packaging, ripening, and merchandising. Travel and weekend overtime may be required.

Qualifications

• Bachelor's degree in Business administration, Marketing or a technical field related to Ag Production or related fields/food processing preferred.
• 2 years' experience in a field related to Agricultural production or food processing preferred.
• Availability to work overtime and weekends.
• Availability to travel.
• Must be proficient in Microsoft Word, Excel, PowerPoint.
• Able to lift to 50 lbs. (banana and plantain boxes on site as needed to perform quality checks at the warehouse or store levels).
• Bilingual Spanish preferable.

Responsibilities

• Visit customer facilities and comply with the assigned schedule.
• Review all processes and practices performed by customers, providing technical training and support and ensure a proper execution of practices, correct use of equipment and merchandising techniques.
• Work closely with Sales and Research & Development personnel (sometimes with Latin divisions) to resolve technical issues related to the handling, packaging, ripening and merchandising of fresh fruit products.
• Develop reports related to findings and recommendations provided for each customer visiting, to send the information on time to the Sr. Technical Services Rep.
• Provide training in terms of technical matters related to the handling, ripening and merchandising activities, to ensure the execution of the best practices.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Education

Bachelor's degree in Business Administration or Marketing or technical field related to Ag Production

Tools

Microsoft Office

Job description

Dole Fresh Fruit Company is seeking a Tech Services Representative to provide ongoing technical training and guidance to customers on handling, banana ripening rooms, and retail merchandising of Fresh Fruit products.

The role requires visiting customer facilities on schedule, delivering training, and collaborating with Sales and R&D to resolve technical issues related to handling, packaging, ripening, and merchandising. Travel and weekend overtime may be required.