Tech Services Rep.

Dole Fresh Fruit Company; Wilmington (DE); On-site; USD 55,000 - 90,000; Full time

Job summary

Dole Fresh Fruit Company is seeking a Tech Services Representative to provide ongoing technical training and guidance to customers on handling, banana ripening rooms, and retail merchandising of Fresh Fruit products.

The role requires visiting customer facilities on schedule, delivering training, and collaborating with Sales and R&D to resolve technical issues related to handling, packaging, ripening, and merchandising. Travel and weekend overtime may be required.

Qualifications

• Bachelor's degree in Business administration, Marketing or a technical field related to Ag Production or related fields/food processing preferred.
• 2 years' experience in a field related to Agricultural production or food processing preferred.
• Availability to work overtime and weekends.
• Availability to travel.
• Must be proficient in Microsoft Word, Excel, PowerPoint.
• Able to lift to 50 lbs. (banana and plantain boxes on site as needed to perform quality checks at the warehouse or store levels).
• Bilingual Spanish preferable.

Responsibilities

• Visit customer facilities and comply with the assigned schedule.
• Review all processes and practices performed by customers, providing technical training and support and ensure a proper execution of practices, correct use of equipment and merchandising techniques.
• Work closely with Sales and Research & Development personnel (sometimes with Latin divisions) to resolve technical issues related to the handling, packaging, ripening and merchandising of fresh fruit products.
• Develop reports related to findings and recommendations provided for each customer visiting, to send the information on time to the Sr. Technical Services Rep.
• Provide training in terms of technical matters related to the handling, ripening and merchandising activities, to ensure the execution of the best practices.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Education

Bachelor's degree in Business Administration or Marketing or technical field related to Ag Production

Tools

Microsoft Office

Job description

The Tech Services Rep. provides Dole’s customers with ongoing technical and training related to the handling, banana ripening rooms, and retail merchandising techniques of Fresh Fruit products. The incumbent will recommend the best practices in a timely and accurate manner.

The Tech Services Rep. provides Dole’s customers with ongoing technical and training related to the handling, banana ripening rooms, and retail merchandising techniques of Fresh Fruit products. The incumbent will recommend the best practices in a timely and accurate manner.

Duties And Responsibilities

• Visit customer facilities and comply with the assigned schedule.
• Review all processes and practices performed by customers, providing technical training and support and ensure a proper execution of practices, correct use of equipment and merchandising techniques.
• Work closely with Sales and Research & Development personnel (sometimes with Latin divisions) to resolve technical issues related to the handling, packaging, ripening and merchandising of fresh fruit products.
• Develop reports related to findings and recommendations provided for each customer visiting, to send the information on time to the Sr. Technical Services Rep.
• Provide training in terms of technical matters related to the handling, ripening and merchandising activities, to ensure the execution of the best practices.

Qualifications And Experience

• Bachelor’s degree in Business administration, Marketing or a technical field related to Ag Production or related fields/food processing preferred
• 2 years' experience in a field related to Agricultural production or food processing preferred
• Availability to work overtime and weekends.
• Availability to travel.
• Must be proficient in Microsoft word, Excel, PowerPoint.
• Able to lift to 50 lbs. (banana and plantain boxes on site as needed to perform quality checks at the warehouse or store levels).
• Bilingual Spanish preferable.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Dole Fresh Fruit Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.