Frozen Foods Lead - Customer-First, Safety-Minded

Kroger Family of Companies; Milford Charter Township (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Kroger Family of Companies in Michigan is seeking a customer service–focused associate to create an outstanding experience for shoppers. You will assist customers, maintain a clean store environment, and help department managers reach sales goals while adhering to safety and QA standards.

Responsibilities include answering questions, stocking and labeling merchandise, processing perishables, and staying current with ads and promotions. Some roles require second language skills.

Formación

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsabilidades

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Conocimientos

Communication skills

Stress management

Basic math

Second language

Descripción del empleo

Kroger Family of Companies in Michigan is seeking a customer service–focused associate to create an outstanding experience for shoppers. You will assist customers, maintain a clean store environment, and help department managers reach sales goals while adhering to safety and QA standards.

Responsibilities include answering questions, stocking and labeling merchandise, processing perishables, and staying current with ads and promotions. Some roles require second language skills.