Frozen Foods Lead Clerk: Customer-Centric Team Leader

The Kroger Co.; Decatur (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

The Kroger Co. in Decatur, Illinois is seeking a Frozen Foods Department Supervisor to deliver an outstanding customer experience, maintain a safe, clean environment, and help the store achieve its sales and profit goals.

You will supervise associates, plan schedules, train staff, manage inventory and pricing changes, and partner with store leadership to execute promotions while ensuring food safety and adherence to company policies.

Qualifications

• Excellent communication skills and customer service focus.
• Basic math skills for cash handling and inventory counts.
• Ability to stay calm and effective under pressure.
• Must be at least 18 years old.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates and promote teamwork to achieve goals.
• Establish performance goals for department.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates and participate in performance reviews.
• Adhere to all laws and company guidelines.
• Create an inviting environment and assist customers with questions about products.
• Maintain knowledge of products and respond to questions.
• Develop and implement a department business plan.
• Plan, organize and supervise the inventory process.
• Train associates on inventory and computer ordering.
• Adhere to food safety regulations.
• Report safety risks or illegal activity.
• Must be able to perform essential functions with or without accommodation.

Skills

Communication

Math skills

Stress tolerance

Age 18+

Education

High school diploma or equivalent preferred

Job description

The Kroger Co. in Decatur, Illinois is seeking a Frozen Foods Department Supervisor to deliver an outstanding customer experience, maintain a safe, clean environment, and help the store achieve its sales and profit goals.

You will supervise associates, plan schedules, train staff, manage inventory and pricing changes, and partner with store leadership to execute promotions while ensuring food safety and adherence to company policies.