Frontline Solutions Specialist

Wasteology Group; Louisville (KY); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Wasteology is seeking a Frontline Solutions Specialist to join the team in Louisville, KY, delivering superior customer service to designated accounts and coordinating service requests with vendors. You will track deadlines and communicate updates to clients to ensure expectations are met.

The role requires 2+ years in customer service or dispatch, strong communication, and proficiency with work order systems and vendor portals. Join a fast-paced environment focused on accuracy and relationships.

Formación

• 2+ years in customer service, dispatch, operations coordination, or service management.
• Experience managing work orders, service requests, or tickets in a fast-paced environment.
• Excellent written and verbal communication with customers, vendors, and internal teams.
• Ability to multitask and meet deadlines and service-level expectations.
• Detail-oriented and organized; accurately enter, update, and track service data.
• Problem-solving mindset to resolve issues efficiently.
• Familiar with multiple software platforms including work order systems, vendor portals, and monitoring tools.
• Strong relationship-building with customers, site contacts, and vendors.
• Ability to meet performance metrics and KPIs like response and completion times.

Responsabilidades

• Monitor the customer work order system for new service requests.
• Schedule and dispatch vendors to locations based on needs.
• Enter service requests and update statuses in the tracking system.
• Complete work orders within established timelines by priority.
• Provide service updates with estimated and completed dates.
• Record confirmations of completed services in systems.
• Communicate with customers to collect accurate service details.
• Prepare quotes for new or changed services and coordinate vendor setup.
• Resolve service issues with vendors and customers.
• Provide solutions for waste-related inquiries.
• Process $0 invoices for non-charged work orders.
• Build and maintain relationships with customers, sites, and vendors.
• Meet benchmarks and KPIs including customer targets.
• Perform additional duties as assigned.

Conocimientos

Customer service

Dispatch

Operations coordination

Service management

Vendor coordination

Multitasking

Attention to detail

Herramientas

Work order systems

Vendor portals

Monitoring tools

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Frontline Solutions Specialist

Full Time Clerical Louisville, KY, US

5 days ago Requisition ID: 1021

Position Summary:

Wasteology is seeking a Frontline Solutions Specialist to join the team in providing superior customer service to designated customer accounts. Frontline Solutions Specialists are responsible for coordinating service requests, dispatching vendors, and ensuring all deadlines, service goals, and client expectations are met. In this role, you will be directly involved in day-to-day coordination between customers and vendors.

Essential Functions:

• Monitor the customer work order system for incoming service requests.
• Schedule and dispatch vendors to appropriate locations based on customer requests or immediate needs.
• Enter service requests into the service tracking system and update statuses, as required.
• Complete work order requests within established timelines based on priority level.
• Provide service updates via the customer work order system, including estimated and completed service dates.
• Request and record confirmation of completed services in both the customer work order system and service tracking platform.
• Communicate with customers to collect accurate and complete information regarding service needs.
• Prepare and provide service change or new service quotes to customers and coordinate service setup with vendors.
• Resolve service issues and customer complaints by collaborating with both vendors and customers.
• Provide solutions and guidance for waste-related inquiries as they arise.
• Process $0 invoices for work orders that do not result in charges to customers.
• Build and maintain strong working relationships with customers, site contacts, and vendors.
• Meet benchmarking metrics and key performance indicators, including customer-specific targets.
• Perform additional duties as assigned by management.

Qualifications:

• 2+ years of experience in customer service, dispatch, operations coordination, or service management role.
• Proven experience managing work orders, service requests, or ticketing systems in a fast‑paced environment.
• Strong customer communication skills, including professional written and verbal interaction with customers, vendors, and internal teams.
• Ability to prioritize and manage multiple tasks simultaneously while meeting deadlines and service-level expectations.
• Detail-oriented and organized, with the ability to accurately enter, update, and track service data across systems.
• Problem-solving mindset with the ability to resolve service issues, customer concerns, and vendor delays efficiently.
• Comfort working with multiple software platforms, including work order systems, vendor portals, and monitoring tools.
• Strong relationship-building skills with customers, site contacts, and external vendors.
• Ability to meet performance metrics and KPIs, including response time, completion time, and customer satisfaction targets.