Frontline Service Desk Associate — Customer Support

Wegmans; Columbia, Northern (MD, KY); Híbrido; USD 2.066.000 - 2.480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off (PTO)

Higher premium pay rates for overtime/

Health care benefits

Retirement plan with 401(k) match

Scholarship program

LiveWell Employee & Family program

Descripción de la vacante

Wegmans is seeking a Service Desk/Customer Service associate in Maryland to greet shoppers, answer questions, and ensure a positive experience as customers complete their visits. You will use a friendly demeanor to help and guide guests throughout their shopping trip.

The role emphasizes proactive service, accurate bagging, and collaboration with store departments to resolve issues quickly and maintain high satisfaction levels. Training supports a welcoming, team-oriented workplace.

Formación

• Experience working as a cashier and operating a cash register.
• Collective customer service experience, preferably in a food service, grocery or retail setting.

Responsabilidades

• Engage customers in friendly conversation while making eye contact and smiling.
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans.
• Properly bag items to ensure products arrive at their destination in the condition they left the store.
• Partner with departments to ensure questions are answered and problems are resolved.

Conocimientos

Customer service

Cashier experience

Herramientas

Cash register

Descripción del empleo

Wegmans is seeking a Service Desk/Customer Service associate in Maryland to greet shoppers, answer questions, and ensure a positive experience as customers complete their visits. You will use a friendly demeanor to help and guide guests throughout their shopping trip.

The role emphasizes proactive service, accurate bagging, and collaboration with store departments to resolve issues quickly and maintain high satisfaction levels. Training supports a welcoming, team-oriented workplace.