Service Desk Associate

Wegmans; Columbia, Northern (MD, KY); Hybrid; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Paid time off (PTO)

Higher premium pay rates for overtime/

Health care benefits

Retirement plan with 401(k) match

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans is seeking a Service Desk/Customer Service associate in Maryland to greet shoppers, answer questions, and ensure a positive experience as customers complete their visits. You will use a friendly demeanor to help and guide guests throughout their shopping trip.

The role emphasizes proactive service, accurate bagging, and collaboration with store departments to resolve issues quickly and maintain high satisfaction levels. Training supports a welcoming, team-oriented workplace.

Qualifications

• Experience working as a cashier and operating a cash register.
• Collective customer service experience, preferably in a food service, grocery or retail setting.

Responsibilities

• Engage customers in friendly conversation while making eye contact and smiling.
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans.
• Properly bag items to ensure products arrive at their destination in the condition they left the store.
• Partner with departments to ensure questions are answered and problems are resolved.

Skills

Customer service

Cashier experience

Tools

Cash register

Job description

At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee each customer has a positive experience as they end their shopping trip at Wegmans!

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans
• Properly bag items to ensure products arrive at their destination in the condition they left the store
• Partner with departments to ensure questions are answered and problems are resolved

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Work Environment:

The physical demands of this work are classified as light to medium. Work includes repetitive hand and arm movement, walking, standing for up to 4 hours without a break, occasional bending, frequent reaching, along with continuous interaction with customers and coworkers in a fast-paced environment. May be asked to work at cash register station (see Cashier). The average weight range of items lifted is 3-8 pounds with a maximum weight lifted of 40 pounds occasionally. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors. Basic tools and equipment used include cash register, lottery machine, telephone, and computer.; Experience working as a cashier and operating a cash register; Collective customer service experience, internally and/or externally preferably in a food service, grocery or retail setting