Frontline Learning Specialist: Onboarding & Training

Avis Budget Group; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401K match

Medical/Dental/Vision/Life/Disability

Voluntary benefits

Transit benefit

Employee discounts

Employee assistance program

Company vehicle

Job summary

Avis Budget Group in Chicago, IL is seeking a Learning Specialist to support training delivery across field locations. This entry-level role works onsite with employees and leaders to assist with onboarding, role-based, and customer experience training.

You will reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences. The role offers a path to grow in learning and development within a fast-paced, customer-focused

Qualifications

• Bachelor’s degree in Learning & Development, Education, Business, Hospitality, or a related field.
• 1–2 years of experience in training, customer service, operations, or learning support.
• Strong communication, facilitation, and interpersonal skills.
• Experience using common workplace and learning tools (such as learning management systems, virtual meeting platforms, presentation tools, and basic reporting tools) or a willingness to learn.
• Willingness and ability to travel up to 15% to support field locations.
• Valid Driver’s License and an acceptable driving record (per company standards).

Responsibilities

• Lead onsite training programs for frontline employees and managers
• Onboarding and new hire training at the location level
• Coordinate training logistics and learning activities at assigned locations
• Facilitate instructor-led training
• Observe employee performance and reinforce training and customer experience standards through coaching and feedback
• Partner with site leaders, HR, and operations teams to support training needs
• Track training participation and completion
• Collect training feedback and share field insights with the learning team

Skills

Communication skills

Facilitation

Interpersonal skills

Presentation skills

Travel willingness

Learning tools familiarity

Team collaboration

Reporting tools

Education

Bachelor's degree in Learning & Development

Tools

Learning Management System

Virtual meeting platforms

Presentation tools

Reporting tools

Job description

Avis Budget Group in Chicago, IL is seeking a Learning Specialist to support training delivery across field locations. This entry-level role works onsite with employees and leaders to assist with onboarding, role-based, and customer experience training.

You will reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences. The role offers a path to grow in learning and development within a fast-paced, customer-focused