Frontline IT Support & Onboarding Specialist

Trivium Life Services Company; Council Bluffs (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Trivium Life Services Company in Council Bluffs, IA seeks a Tier 1 Support Specialist to provide first‑level IT helpdesk support across locations. You will handle basic incidents, assist with onboarding, dispatch issues to MSPs, and maintain user documentation.

The role requires strong customer service, basic Windows hardware/software knowledge, familiarity with Microsoft Office/Teams, and the ability to work with other IT staff and MSPs.

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Familiarity with Microsoft products, PC hardware, software, and peripherals in Windows environments.
• Ability to work with all staff levels and MSP partners with professionalism and confidentiality.

Responsibilities

• Respond to Level 1 support requests via phone, email, or ticketing system and resolve or escalate.
• Provide basic troubleshooting for desktops, laptops, printers, phones, and end-user devices.
• Assist with onboarding/offboarding and access provisioning for new hires.
• Maintain ticketing records, document troubleshooting steps, and update knowledge base.
• Support patch management and antivirus checks as directed.

Skills

Customer service

Technical troubleshooting

IT support coordination

Communication

Team collaboration

On-call readiness

Education

High school diploma

Associate degree preferred

Tools

Microsoft Windows

MS Office

MS Teams

Ticketing system

Job description

Trivium Life Services Company in Council Bluffs, IA seeks a Tier 1 Support Specialist to provide first‑level IT helpdesk support across locations. You will handle basic incidents, assist with onboarding, dispatch issues to MSPs, and maintain user documentation.

The role requires strong customer service, basic Windows hardware/software knowledge, familiarity with Microsoft Office/Teams, and the ability to work with other IT staff and MSPs.