Frontline IT Support Technician I — Grow Your Tech Skills

Visions Federal Credit Union; Endwell (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Retirement benefits (pension/401k)

Excellent health benefits

PTO/VTO/WTO

10+ paid holidays

LSA stipend for wellness/caregiving

Employee recognition program

Job summary

Visions Federal Credit Union in Endwell, NY is seeking a Service Desk Technician I to provide frontline IT support, troubleshoot hardware and software issues, and maintain technology systems across the organization. The role offers full-time hours with day/afternoon shifts, on-site work at the corporate headquarters and occasional Saturday rotations to support business needs.

The position requires a high school diploma with 1–3 years of related experience; associate degree and MCP certification

Qualifications

• High school diploma with 1-3 years of related experience.
• Associate degree preferred.
• MCP certification or higher; Network+ and/or additional certifications preferred.
• Experience with IT service management systems is a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, and technology-related issues for employees across the organization.
• Install, configure, maintain, and support computers, peripherals, and network endpoint equipment.
• Monitor and support critical business systems, including branch technology, remote applications, and communication systems.
• Document service requests, technical troubleshooting steps, and issue resolutions within the incident management system.
• Coordinate with vendors and internal technology teams to resolve technical issues and maintain system reliability.
• Assist with hardware deployments, software installations, upgrades, and technology-related projects.
• Provide technology guidance and support to employees while delivering a positive customer service experience.

Skills

Troubleshooting

Technical support

Customer service

Hardware configuration

Education

High school diploma

Associate degree preferred

MCP certification or higher

Network+ certification preferred

Tools

Microsoft Office Suite

Asset management software

Job description

Visions Federal Credit Union in Endwell, NY is seeking a Service Desk Technician I to provide frontline IT support, troubleshoot hardware and software issues, and maintain technology systems across the organization. The role offers full-time hours with day/afternoon shifts, on-site work at the corporate headquarters and occasional Saturday rotations to support business needs.

The position requires a high school diploma with 1–3 years of related experience; associate degree and MCP certification