Service Desk Technician I: Grow in IT Support

Visions FCU; Endwell (NY); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Pension plan

401(k) with employer match

Health benefits

PTO / VTO / WTO

10+ paid holidays

LSA stipend

Employee recognition program

Job summary

Visions Federal Credit Union is hiring a Service Desk Technician I to deliver frontline IT support for employees across the organization. You will troubleshoot hardware and software issues, configure and maintain computers, and support network endpoint equipment from our Endwell, NY headquarters.

The role offers full-time hours (days to early evenings, occasional Saturday rotation) and a compensation range of $20.00 to $25.50 per hour, depending on experience and location.

Qualifications

• High school diploma with 1–3 years of related experience.
• Strong hardware configuration experience with personal computers.
• Proficient in the Microsoft Office Suite programs.
• Familiar with standard office equipment (computers, phones, copiers, etc).
• Visions remains committed to diversity and inclusion; alternative education/experience considered.

Responsibilities

• Troubleshoot and resolve hardware, software, and technology-related issues for employees across the organization.
• Install, configure, maintain, and support computers, peripherals, and network endpoint equipment.
• Monitor and support critical business systems, including branch technology, remote applications, and communication systems.
• Document service requests, troubleshooting steps, and resolutions in the incident management system.
• Coordinate with vendors and internal technology teams to resolve issues and maintain system reliability.
• Assist with hardware deployments, software installations, upgrades, and tech-related projects.
• Provide technology guidance and support to employees with a focus on customer service.

Skills

Technical support

Hardware troubleshooting

PC hardware

Microsoft Office

Education

High school diploma or equivalent

Desktop MCP certification or higher

Network+ certification

Microsoft Office Suite certification

Job description

Visions Federal Credit Union is hiring a Service Desk Technician I to deliver frontline IT support for employees across the organization. You will troubleshoot hardware and software issues, configure and maintain computers, and support network endpoint equipment from our Endwell, NY headquarters.

The role offers full-time hours (days to early evenings, occasional Saturday rotation) and a compensation range of $20.00 to $25.50 per hour, depending on experience and location.