Frontline IT Support Analyst - POS & On-Site Tech

Lou Malnati's; Buffalo Grove (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Lou Malnati’s IT Support Analyst role provides front-line technical support for restaurant locations and the home office. You’ll handle hardware, software, network, and POS issues, document interactions, and escalate when needed.

On-site support and travel to locations are routine, with on-call rotation for after-hours coverage. We value strong customer service, clear communication, and a team-oriented attitude.

Qualifications

• High school diploma required; Associate's degree preferred in IT or related field.
• 1-3 years of help desk or IT support experience.
• CompTIA A+ or equivalent experience preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, network, and POS issues.
• Document all support interactions accurately in the ticketing system.
• Escalate complex issues with complete documentation.
• Perform on-site support at restaurant locations as scheduled.

Skills

Windows

Office 365

Networking basics

Customer service

Troubleshooting procedures

Team oriented

Education

High school diploma

Associate's degree in IT or related field

Tools

Toast POS

POS systems

Ticketing system

Imaging/deployment tools

Job description

Lou Malnati’s IT Support Analyst role provides front-line technical support for restaurant locations and the home office. You’ll handle hardware, software, network, and POS issues, document interactions, and escalate when needed.

On-site support and travel to locations are routine, with on-call rotation for after-hours coverage. We value strong customer service, clear communication, and a team-oriented attitude.