Frontline IT Help Desk Support - Tier 1 Tech Care

Vaco Recruiter Services; Frisco (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

A staffing and recruitment firm in Texas is seeking a Help Desk Support candidate to deliver tier 1 technical support for end users. The role involves resolving routine technical requests, communicating clearly with users, and adhering to documented procedures. Ideal candidates should have a high school diploma, strong attention to detail, and proficiency in Microsoft Office. This position offers competitive compensation and potential bonuses, along with specific benefits.

Qualifications

• Strong attention to detail when managing access and permissions.
• Clear written and verbal communication skills.
• Ability to follow documented procedures.

Responsibilities

• Provide first-line technical and operational support to end users.
• Resolve routine requests independently.
• Escalate more complex issues to appropriate technical teams.
• Deliver professional and user-focused support.

Skills

Attention to detail

Clear communication skills

Customer-service mindset

Basic proficiency with Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree

Job description

A staffing and recruitment firm in Texas is seeking a Help Desk Support candidate to deliver tier 1 technical support for end users. The role involves resolving routine technical requests, communicating clearly with users, and adhering to documented procedures. Ideal candidates should have a high school diploma, strong attention to detail, and proficiency in Microsoft Office. This position offers competitive compensation and potential bonuses, along with specific benefits.