Frontline Guest Experience Associate

Tim Hortons; Huber Heights (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Tim Hortons is hiring a Team Member in Ohio to deliver exceptional guest experiences by providing friendly service, accurate orders and a clean, inviting dining area. The role emphasizes following established procedures, maintaining speed of service, and upholding health and safety standards.

The position involves working at front counter and drive-thru, greeting guests promptly, and assisting with product preparation and proper sanitation practices as part of daily operations.

Qualifications

• Customer service orientation and ability to provide friendly, accurate product information
• Attention to cleanliness and safety as part of guest experience
• Ability to follow established procedures for orders and sanitation

Responsibilities

• Provides exceptional guest experience through friendly attitude, attentiveness and strong product knowledge
• Delivers accurate orders by following procedures and using tools like HO T RO DS at drive-thru
• Maintains a clean and inviting dining room, front counter and drive-thru area
• Ensures fast, friendly greetings to guests and supports speed of service targets
• Follows health, safety and sanitation guidelines and reports any injuries or unsafe conditions

Job description

Tim Hortons is hiring a Team Member in Ohio to deliver exceptional guest experiences by providing friendly service, accurate orders and a clean, inviting dining area. The role emphasizes following established procedures, maintaining speed of service, and upholding health and safety standards.

The position involves working at front counter and drive-thru, greeting guests promptly, and assisting with product preparation and proper sanitation practices as part of daily operations.