Frontline Eligibility & Family Services Specialist

PHMC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 56,000; Full time

Job summary

PHMC seeks an Intake & Eligibility Specialist for ELRC 18 in Philadelphia to support families through frontline engagement and to determine eligibility for subsidized childcare in accordance with OCDEL regulations. This role reports to the Intake and Eligibility Coordinator and primarily operates from the ELRC office.

The ideal candidate has a high school diploma and 1+ years’ experience in early learning programs or needs-based services, with strong caseload management and accurate

Qualifications

• High school diploma or equivalent required.
• Preferred: Associate degree in social work, human services, administration, or a related field.
• 1+ years of experience with early learning programs and/or needs-based services.
• Experience with social services specific to families in Philadelphia.

Responsibilities

• Meet individually with family clients to understand asserted goals and reported childcare needs.
• Regularly bring family feedback to the Family Services team to inform communication design and enhancements.
• Be responsible for caseload management, including the timely and accurate determination of ongoing family eligibility for subsidized childcare (Child Care Works).
• Adhere to OCDEL and ELRC protocol to ensure all actions are executed effectively and proficiently according to policy, procedures, and state and federal statutes and regulations.
• Maintain complete and accurate files and regularly participate in internal and external monitoring to ensure adherence is verified and opportunities to improve are addressed.
• Utilize the correct regulations for priority groups - including but not limited to TANF, Former TANF, families experiencing homelessness, and teen parents - and process those cases correctly.
• Accurately and timely determine parent/caretaker and children meet all eligibility requirements for CCW and determine the hours of care provided to the children based on the parent/caretaker’s work/education/training hours and documented need for care.
• Utilize correct income calculations and determine eligibility correctly based on the verification provided by the parent/caretaker.

Job description

PHMC seeks an Intake & Eligibility Specialist for ELRC 18 in Philadelphia to support families through frontline engagement and to determine eligibility for subsidized childcare in accordance with OCDEL regulations. This role reports to the Intake and Eligibility Coordinator and primarily operates from the ELRC office.

The ideal candidate has a high school diploma and 1+ years’ experience in early learning programs or needs-based services, with strong caseload management and accurate