Public Service Agent – DMV Customer Support & Exams

State of Indiana; Portage (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plan options

Wellness Rewards Program

Health savings account

Pension plan

Job summary

State of Indiana is seeking a Customer Service Representatives 2 at the Bureau of Motor Vehicles to administer driving exams, assist with titles and registrations, and process front-line transactions for Hoosiers across Indiana.

Requirements include a high school diploma or GED, be 21+, and hold a valid driver’s license for the prior year. The role offers a stable schedule, travel up to 20%, and a comprehensive benefits package.

Qualifications

• Must have a high school diploma or equivalent (HSE).
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Ability to travel up to 20% of the time to branch locations and events.
• Ability to process cash and card transactions; operate standard office equipment.

Responsibilities

• Administer driving exams and evaluate driving skills.
• Assist customers with titles and registrations.
• Maintain compliance with Indiana motor vehicle laws and operations.
• Attend trainings and certification tests as required.
• Maintain privacy of customer records and documents.
• Provide front-line service and substitute for colleagues when needed.

Skills

Customer service

Communication skills

Critical thinking

Cash handling

Tactful interaction

Patience

Education

High School Diploma or GED

Job description

State of Indiana is seeking a Customer Service Representatives 2 at the Bureau of Motor Vehicles to administer driving exams, assist with titles and registrations, and process front-line transactions for Hoosiers across Indiana.

Requirements include a high school diploma or GED, be 21+, and hold a valid driver’s license for the prior year. The role offers a stable schedule, travel up to 20%, and a comprehensive benefits package.