Frontline Desktop Support Technician I

Washington University; Northern (KY); Hybrid; USD 32,000 - 50,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

Retirement plan

Wellness programs

Caregiver leave

Tuition assistance

Job summary

Washington University seeks a Desk-top Support Specialist in Saint Louis to assist staff, faculty and students with operating systems, software, hardware and networking. This Tier 1 role handles high-volume tickets and serves as the front-facing support liaison.

Under moderate supervision, you will document procedures, collaborate with higher-level teams on resolutions, and contribute to upgrades and system integration projects. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 2 years of desktop support in an enterprise environment.
• No specific certification or professional license required.

Responsibilities

• Provide daily desktop support for computing desktops, OS, software, and hardware.
• Respond to assigned tickets and escalate when needed.
• Evaluate, prioritize, resolve problems and requests.
• Serve as front-facing desktop support liaison.
• Create and maintain Tier 1 support documentation.
• Collaborate with higher-level areas on planning and resolution.
• Prioritize workload to meet customer needs.
• Act as liaison between customers and senior staff.
• Participate in projects like system upgrades and integrations.
• Perform other duties as assigned.

Skills

Accountability

Computer Support

Computing Platforms

Customer Service

Office Productivity Software

Oral Communications

Prioritization

Procedural Documentation

System Administration

System Integration

System Upgrades

Written Communication

Education

High school diploma or equivalent

Associate degree

Job description

Washington University seeks a Desk-top Support Specialist in Saint Louis to assist staff, faculty and students with operating systems, software, hardware and networking. This Tier 1 role handles high-volume tickets and serves as the front-facing support liaison.

Under moderate supervision, you will document procedures, collaborate with higher-level teams on resolutions, and contribute to upgrades and system integration projects. A high school diploma is required.