Frontline Customer Service Team Member

Paycom - ATS; Hanover (York County); On-site; USD 17,000 - 22,000; Full time

Job summary

Paycom - ATS in Hanover, PA is looking for a Team Member to greet customers, maintain a clean and safe environment, and follow company procedures. The role emphasizes teamwork, reliability, and positive engagement with customers and colleagues.

Candidates should present neatly in uniform, maintain punctual attendance, and be ready to perform tasks as scheduled. Training and orientation support are provided to new hires, with emphasis on adaptability and proactive participation.

Qualifications

• Presents a neat, clean appearance, in company uniform.
• Greets each customer they encounter with a smile and a word of welcome or departure.
• Maintains a clean and safe environment for customers.

Responsibilities

• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co-workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing
• Attendance – is personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system
• Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made
• Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.

Skills

Customer service

Teamwork

Reliability

Job description

Paycom - ATS in Hanover, PA is looking for a Team Member to greet customers, maintain a clean and safe environment, and follow company procedures. The role emphasizes teamwork, reliability, and positive engagement with customers and colleagues.

Candidates should present neatly in uniform, maintain punctual attendance, and be ready to perform tasks as scheduled. Training and orientation support are provided to new hires, with emphasis on adaptability and proactive participation.