Frontline Customer Service Rep – Storage Solutions

Storage Post; Plainview (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401(k) match

Paid time off

Job summary

Storage Post is hiring a Customer Service Representative in Plainview, New York. This full-time role requires weekend availability and emphasizes delivering exceptional service during moves, transitions, and new beginnings.

You will handle inquiries, support overflow calls, and help customers find the right storage solutions with care and efficiency. Join a growing company that values frontline service, problem-solving, and professional communication.

Qualifications

• 2+ years of customer service experience.
• Flexibility to work varied schedules, including weekends.
• Excellent verbal and written communication skills.
• Professional phone presence and calm under pressure.
• Collaborative mindset and ability to work with others.

Responsibilities

• Take ownership of customer inquiries and deliver solutions tailored to customer needs.
• Handle inbound customer service calls while maintaining a 95% answer rate.
• Monitor support queues and address customer-related issues promptly.
• Answer rollover sales calls using provided scripts to ensure a positive experience.
• Manage customer credits and assist with claim management.
• Identify and report operational issues or gaps in procedures.
• Support ad hoc operational projects as assigned by the Call Center Supervisor.
• Perform other duties as needed to support the team’s success.

Job description

Storage Post is hiring a Customer Service Representative in Plainview, New York. This full-time role requires weekend availability and emphasizes delivering exceptional service during moves, transitions, and new beginnings.

You will handle inquiries, support overflow calls, and help customers find the right storage solutions with care and efficiency. Join a growing company that values frontline service, problem-solving, and professional communication.