Customer Service Representative

Storage Post; Plainview (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401(k) match

Paid time off

Job summary

Storage Post is hiring a Customer Service Representative in Plainview, New York. This full-time role requires weekend availability and emphasizes delivering exceptional service during moves, transitions, and new beginnings.

You will handle inquiries, support overflow calls, and help customers find the right storage solutions with care and efficiency. Join a growing company that values frontline service, problem-solving, and professional communication.

Qualifications

• 2+ years of customer service experience.
• Flexibility to work varied schedules, including weekends.
• Excellent verbal and written communication skills.
• Professional phone presence and calm under pressure.
• Collaborative mindset and ability to work with others.

Responsibilities

• Take ownership of customer inquiries and deliver solutions tailored to customer needs.
• Handle inbound customer service calls while maintaining a 95% answer rate.
• Monitor support queues and address customer-related issues promptly.
• Answer rollover sales calls using provided scripts to ensure a positive experience.
• Manage customer credits and assist with claim management.
• Identify and report operational issues or gaps in procedures.
• Support ad hoc operational projects as assigned by the Call Center Supervisor.
• Perform other duties as needed to support the team’s success.

Job description

Join Storage Post & Help Shape the Future of Real Estate

Now Hiring: Customer Service Representative – Plainview, New York

Full-Time | Weekend Availability Required

Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!

Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.

Why You’ll Love Working With Us:

• Full Benefits Package– 100% employer-paid Medical, Dental & Vision for full-time employees
• 401(k) + 4% Employer Match– Invest in your future while building your career.
• 24 Paid Days Off/Year– Because work-life balance matters.

The Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.

You will:

• Take ownership of customer inquiries and deliver solutions tailored to customer needs
• Handle inbound customer service calls while maintaining a 95% answer rate
• Monitor support queues and address customer-related issues promptly
• Answer rollover sales calls using provided scripts to ensure a positive experience
• Manage customer credits and assist with claim management
• Identify and report operational issues or gaps in procedures
• Support ad hoc operational projects as assigned by the Call Center Supervisor
• Perform other duties as needed to support the team’s success

You have:

• 2+ years of customer service experience (preferred)
• Flexibility to work varied schedules, including weekends
• A genuine passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• A pleasant, professional phone presence
• Strong time management and organizational skills
• Confidence handling customer concerns and resolving conflicts
• Ability to remain calm and effective in a sometimes high-pressure environment
• A collaborative mindset and ability to work well with others