Customer Care Specialist - Banking & Tech Support

RCB Bank; Vinita (OK); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

401(k)

ESOP

Sick Leave

Paid Federal Holidays

Vacation and PTO

Holidays

Job summary

RCB Bank in Oklahoma seeks a customer service representative to handle routine banking inquiries via telephone for customers and branches. You will assist with Online Banking, IVR, ITM, and other products, ensuring compliance and high-quality service.

The role requires a year of customer service, a HS diploma, strong communication and typing skills, and the ability to multitask in a fast-paced environment while helping communities.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or GED.

Responsibilities

• Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

Skills

Telephone skills

Reading comprehension

Communication

Customer service

Analytical thinking

Multitasking

Typing

Community involvement

Education

High School Diploma or GED

Job description

RCB Bank in Oklahoma seeks a customer service representative to handle routine banking inquiries via telephone for customers and branches. You will assist with Online Banking, IVR, ITM, and other products, ensuring compliance and high-quality service.

The role requires a year of customer service, a HS diploma, strong communication and typing skills, and the ability to multitask in a fast-paced environment while helping communities.