Frontline Banking CSR & Fraud Prevention Specialist

RCB Bank; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Multiple Supplemental Plans

Sick Leave

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank in Oklahoma seeks a frontline Customer Service Associate to open, maintain, and service deposit accounts, educate customers on products, and support branch sales and service goals.

You will identify potential fraud, adhere to CIP and regulatory requirements, and escalate issues as needed while delivering courteous, professional service in person, by phone, or online.

This role emphasizes community involvement, teamwork, and a commitment to high standards of integrity and customer care.

Qualifications

• Minimum one (1) year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Skills

Customer service

Interpersonal skills

Communication skills

Regulatory knowledge

Education

High school diploma or GED

Job description

RCB Bank in Oklahoma seeks a frontline Customer Service Associate to open, maintain, and service deposit accounts, educate customers on products, and support branch sales and service goals.

You will identify potential fraud, adhere to CIP and regulatory requirements, and escalate issues as needed while delivering courteous, professional service in person, by phone, or online.

This role emphasizes community involvement, teamwork, and a commitment to high standards of integrity and customer care.