Frontline Banking Associate: Customer Service & Solutions

Stockman Bank Of Montana; Miles City (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Stockman Bank Of Montana in Miles City, MT seeks a Customer Service Representative to handle front-line customer interactions, new accounts, and service requests. The role emphasizes product knowledge and community engagement, with opportunities to upsell deposits, loans, and other services.

The CSR will engage customers in-person and by phone, maintain knowledge of account types, and support marketing efforts while representing the Bank in the community.

Qualifications

• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• Preferred: Previous Bank Operations knowledge.
• 1-2 years previous financial institution/customer service experience.

Responsibilities

• Maintain extensive knowledge of deposits, loans and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates.
• Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs.

Skills

Exceptional customer service

Education

High School diploma or equivalency

Job description

Stockman Bank Of Montana in Miles City, MT seeks a Customer Service Representative to handle front-line customer interactions, new accounts, and service requests. The role emphasizes product knowledge and community engagement, with opportunities to upsell deposits, loans, and other services.

The CSR will engage customers in-person and by phone, maintain knowledge of account types, and support marketing efforts while representing the Bank in the community.