CUSTOMER SERVICE REPRESENTATIVE

Stockman Bank Of Montana; Miles City (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Stockman Bank Of Montana in Miles City, MT seeks a Customer Service Representative to handle front-line customer interactions, new accounts, and service requests. The role emphasizes product knowledge and community engagement, with opportunities to upsell deposits, loans, and other services.

The CSR will engage customers in-person and by phone, maintain knowledge of account types, and support marketing efforts while representing the Bank in the community.

Qualifications

• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• Preferred: Previous Bank Operations knowledge.
• 1-2 years previous financial institution/customer service experience.

Responsibilities

• Maintain extensive knowledge of deposits, loans and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates.
• Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs.

Skills

Exceptional customer service

Education

High School diploma or equivalency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE

Regular Full-Time 5 ADMINISTRATIVE Miles City Main, Miles City, MT, US 1 Attachments

3 days ago Requisition ID: 4371

Position General Responsibilities:

This position is the Office’s front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the Bank in community activities.

Employees Supervised:

None.

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

1. Strong commitment to providing exceptional customer service.

2. High School diploma or equivalency.

Preferred:

1. Previous Bank Operations knowledge and skills.

2. 1-2 years previous financial institution/customer service experience

Dimension of Job:

The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the Bank.

Position Specific Responsibilities, Duties and Competencies

• Maintain an extensive knowledge of deposits, loan and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.
• Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include but are not limited to:

• Transaction Accounts
• Safe Deposit Boxes
• IRA’s
• Trusts
• Savings Accounts
• Direct Deposit Enrollment
• ATM Cards
• Wire Transfers
• Credit Cards

For full description, which includes physical mental demands please see attachment.