Frontline Ambulatory Clinic Supervisor - PT/OT

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Boston Children\'s Hospital is seeking an Administrative Supervisor to lead the daily administrative operations of a clinical service, based in Boston, Waltham and Needham. The role oversees staff scheduling, workload distribution, data management, and patient-family experience, with onsite training and potential hybrid work after training.

A focus on process improvement, regulatory readiness, and effective supervision will support a high-performing team.

Qualifications

• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.
• Two years of related work experience required.

Responsibilities

• Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes.
• Monitors clinic operations to ensure an exceptional patient and family experience and resolves scheduling, customer service, and operational issues.
• Oversees departmental recordkeeping, reporting, and data management processes, including maintaining sensitive information and preparing reports and metrics for leadership.
• Identifies opportunities for process improvement and operational efficiency and supports regulatory and accreditation readiness activities.

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Job description

This position will be based primarily in either Boston, Waltham and/or Needham Onsite full time during training period, potential for hybrid upon completion of training period.

Position Summary:

Supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:

• Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions. Recommends, implements, and maintains policies, procedures, and workflows to promote efficient and effective operations.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes. Plans, prioritizes, and delegates work assignments while providing ongoing feedback and guidance to support staff development and team performance.
• Monitors clinic operations to ensure an exceptional patient and family experience. Assists staff in resolving customer service, scheduling, and operational issues, responds to patient concerns and complaints, and manages situations requiring escalated service recovery.
• Oversees departmental recordkeeping, reporting, and data management processes, including maintaining highly sensitive administrative, financial, and employee information. Ensures data accuracy, monitors databases and spreadsheet integrity, and prepares reports, analyses, and other operational metrics for leadership review.
• Identifies opportunities for process improvement and operational efficiency by evaluating existing systems and workflows and implementing enhancements as appropriate. Serves as a departmental resource and Superuser, supports regulatory and accreditation readiness activities, and participates in Joint Commission and Environment of Care preparations and rounds.

Minimum Qualifications

Education:

• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.

Experience:

• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.