Frontline Ambulatory Clinic Supervisor - PT/OT

Boston Children's Hospital; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Dental coverage

Vision care

Tuition reimbursement

Student loan subsidies

Time off

Job summary

Boston Children's Hospital is seeking a supervisor to lead daily administrative operations for a clinical service. The role involves staffing, scheduling, and ensuring smooth workflows to support patient care.

You will oversee a team, drive performance, and help resolve service issues while maintaining accurate data and reporting for leadership. A hybrid work path may emerge after the training period, with on-site work during training.

Qualifications

• Associate's degree or equivalent required.
• Bachelor's degree preferred.
• Two years of related work experience required.
• Additional years of related work experience may substitute for education.

Responsibilities

• Oversees day-to-day administrative operations of the department, including staff scheduling and coverage.
• Provides leadership and supervision to administrative staff, including recruitment, onboarding, and performance management.
• Monitors clinic operations to ensure a high-quality patient and family experience and resolves service issues.
• Oversees departmental recordkeeping, reporting, and data management; prepares reports and metrics for leadership.
• Identifies opportunities for process improvement and supports regulatory readiness activities.

Skills

Staff supervision

Scheduling

Workflow optimization

Leadership

Education

Associate's degree

Bachelor's degree preferred

Job description

This position will be based primarily in either Boston, Waltham and/or Needham

Onsite full time during training period, potential for hybrid upon completion of training period.

Position Summary:

Supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:

• Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions. Recommends, implements, and maintains policies, procedures, and workflows to promote efficient and effective operations.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes. Plans, prioritizes, and delegates work assignments while providing ongoing feedback and guidance to support staff development and team performance.
• Monitors clinic operations to ensure an exceptional patient and family experience. Assists staff in resolving customer service, scheduling, and operational issues, responds to patient concerns and complaints, and manages situations requiring escalated service recovery.
• Oversees departmental recordkeeping, reporting, and data management processes, including maintaining highly sensitive administrative, financial, and employee information. Ensures data accuracy, monitors databases and spreadsheet integrity, and prepares reports, analyses, and other operational metrics for leadership review.
• Identifies opportunities for process improvement and operational efficiency by evaluating existing systems and workflows and implementing enhancements as appropriate. Serves as a departmental resource and Superuser, supports regulatory and accreditation readiness activities, and participates in Joint Commission and Environment of Care preparations and rounds.

Minimum Qualifications

Education:

• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.

Experience

• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.