Frontline Ambulatory Clinic Supervisor - Sleep Center

Boston Children's Hospital; Waltham (MA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental

Child care subsidies

Student loan subsidies

Time off

Retirement plan

Tuition reimbursement

Licensing reimbursement

Cell phone discounts

T-passes discount

Job summary

Boston Children's Hospital in Massachusetts seeks a Clinical Administrative Supervisor to lead daily administrative operations of a clinical service, oversee support staff, and ensure efficient patient flow.

You will maintain records, generate reports, support scheduling, and help implement policies while training new staff. This hybrid role requires strong communication and analytical skills and offers comprehensive benefits.

Qualifications

• Associate's degree or equivalent; Bachelor's preferred.
• Minimum 2 years of relevant experience.
• Analytical skills to resolve problems using basic principles.
• Strong communication skills, written and oral, with empathy.

Responsibilities

• Supervise and lead daily administrative operations of a clinical service.
• Oversee staff, assign work, monitor performance, and enforce policies.
• Maintain department records and prepare reports for compliance.
• Support patient scheduling and resolve service issues to improve experience.
• Coordinate payroll and department budget within approved allocations.
• Act as liaison with support services and Joint Commission prep as needed.
• May take on additional duties as business needs require.

Skills

Analytical skills

Communication skills

Education

Associate's degree or equivalent

Bachelor's degree preferred

Job description

Position Summary

• Supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:

• Supervises and leads work of support staff, overseeing the clinical administrative support services for department. Plans, prioritizes and delegates work assignments and monitors performance, providing feedback and guidance as needed. Recommends, implements and maintains interoffice systems/policies and procedures; and assists in development and implementation of departmental administrative policies and procedures. Trains and orients new personnel and communicates changes in hospital and departmental policies and procedures.


• Monitors clinic activity to ensure the best possible patient experience. Assists the staff with resolving customer service and scheduling issues. Responds to patient's concerns and needs, offering the best possible appointment options and resolution. Responds to situations requiring escalated service response.


• Monitors and maintains department electronic and paper recordkeeping systems, including highly sensitive/critical administrative and financial data and employee information. Oversees input of information into computer databases and spreadsheets, monitors data validity and compiles, prints and distributes periodic reports and other information as needed. Evaluates, recommends and implements changes or upgrades in systems as appropriate. Serves as a Super User for clinical floor and participates in Joint Commission/Environment of Care preparations and rounds.


• Collects and compiles data from diverse sources, performs calculations, creates spreadsheets, graphs and charts, prepares analyses for supervisor's review and performs other related duties as assigned.


• Organizes and maintains daily administrative operations of department. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Monitors employee review dates, terminations and other personnel actions and initiates required forms and documents. Initiates, routes and tracks administrative forms such as purchase orders and payments.


• Monitors and maintains department supply inventory and computer equipment. Purchases standard departmental supplies and equipment repair services within established budget allocations. Evaluates and recommends purchase of equipment and non routine supplies. Serves as liaison to support service departments to request and coordinate provision of needed services.


• You may be asked to assume additional duties based on business needs.

Minimum Qualifications Education

• Associate's or equivalent experience. Bachelor's preferred

Experience:

• 2 years of relevant experience


• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.


• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Schedule: M-F, hybrid after training

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.