Event Concierge

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Career development programs

Free parking on-site

Tuition reimbursement

Free uniforms and cleaning

Job summary

Benchmark Hospitality at Deloitte University Hotel & Conference Center seeks an Event Concierge to oversee the logistics, sets, and movement of the overall program. You will ensure events materialize accurately per the program agenda and assist with change management.

Responsibilities include coordinating meetings, turning programs smoothly, providing room/AV orientations, and supporting Event & Meeting Managers.

Qualifications

• Previous guest or customer service experience required.
• 1 year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills. Proficient in Microsoft Excel, Outlook, and Word; Teams, OneNote, and PowerPoint desirable.
• Knowledge of Event, Sales, and Catering systems preferred; Infor experience desirable.

Responsibilities

• Oversee logistics for meetings and events.
• Manage program turn and flow to ensure smooth execution.
• Provide room and AV orientations as needed.
• Assist with setup, movement of conference materials, and pre/post-event prep.

Skills

Customer service

Administrative support

Hospitality industry knowledge

Computer literacy

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

OneNote

PowerPoint

Infor

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• 1,400 hotel rooms - all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What You Will Have An Opportunity To Do

BASIC FUNCTION:

The Event Concierge is responsible for overseeing the operations, sets, and movement of the overall program logistics. They manage the day-to-day floor execution of the programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO's, along with coordinating change management.

• Status: Full Time
• Availability: 1st & 2nd Shift
• Pay Rate: $19.00
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Ensure logistics are in place and executed for meetings.
• Oversee Program "Turn" Activities and ensure smooth programmatic flow.
• Provide Room and AV orientations as needed.
• Assist with movement and placement of conference materials, along with pre- and post-event prepping, shipping, and storing.
• Act as a resource, supporting the efforts of the Event & Meeting Managers.
• Confirm break, meal, reception, and special event timing, as needed.
• Ensure that all meeting changes are vetted, communicated, executed, and tracked for historical purposes.
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Job Category: DUCareersInConferenceCenter

What are we looking for?

Qualifications

• Previous guest or customer service experience required.
• 1 year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills. Proficient in Microsoft Excel, Outlook, and Word. Microsoft Teams, OneNote, and PowerPoint experience desirable.
• Knowledge of Event, Sales, and Catering systems preferred. Infor experience desirable.

Compensation

$19.00

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.