Front Services Agent

BENCHMARK; Westlake (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance eligibility within 4

401k matching

Tuition reimbursement

Free parking on-site

Free uniforms and cleaning

Benchmark discounts

Job summary

Pyramid Global Hospitality is seeking a Front Services Agent for Deloitte University Hotel & Conference Center, Benchmark Hospitality, in Westlake, Texas. This full-time role handles guest greetings, luggage, parking, and shuttle duties, delivering a warm, efficient guest experience.

The position cites a $18 per hour pay rate (2nd shift) with opportunities to grow through leadership and development programs. Curated benefits and a strong associate culture accompany this role.

Qualifications

• Guest or customer service experience preferred.
• Texas Driver's License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Responsibilities

• Greet guests upon arrival and during departure, delivering first and last impressions of the hotel.
• Unload guests' luggage and assist in rooming guests in a professional manner.
• Provide hotel tours to new guests explaining services and dining options.
• Offer valet parking services and retrieve guest automobiles.
• Deliver items to guest rooms (packages, laundry) and assist with luggage during busy periods.
• Operate company shuttle and run errands for guests.

Skills

Customer service

Tools

Texas Driver's License

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality - High-end private hotel and conference center called Deloitte University. Closed to the public.

• 1,400 hotel rooms
• all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space
• Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays
• 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

BASIC FUNCTION: The Front Services Agent is responsible for greeting and welcoming all guests to the hotel in a friendly manner. This position will assist in unloading guests' luggage, and rooming of guests in a professional manner that exemplifies the service commitment. In addition, they are also responsible for the handling of parking and retrieving of guest's automobiles in a safe, quick and efficient manner, as well as giving directions and information on all hotel and area services.

Status: Full Time
Availability: 2nd Shift
Pay Rate: $18 per hour
Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

ESSENTIAL FUNCTIONS:

• Act at the first and last impression for guests arriving and departing our hotel.
• Greet guests as they arrive, unload luggage, and hand out hotel room keys and name badges.
• Provide a hotel tour to new guests explaining the various services and restaurants available at the hotel.
• Provide valet parking services to guests.
• Deliver items to guest rooms such as packages and laundry.
• Collect luggage and distribute on busy check out days.
• Drive company shuttle on various errands for guests.

Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Job Category: DUCareersInHotel #IND100 #ZR75

What are we looking for?

QUALIFICATIONS:

• Previous guest or customer service experience preferred.
• Texas Driver's License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Compensation: $19 - $19

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.