Front Office Transformation Lead — RevOps & CRM

RSM US LLP; Atlanta (GA); On-site; USD 94,400 - 178,800; Full time

Job summary

RSM US LLP is seeking a Front Office Transformation Supervisor in the United States to drive workstreams across sales, service, revenue operations, and customer experience. You will facilitate client discussions, develop practical recommendations, and mentor consultants to ensure day-to-day delivery.

You will lead initiatives such as Lead-to-Cash, RevOps, CRM transformation, and customer lifecycle management, coordinating timelines, risks, and deliverables to align business requirements with

Qualifications

• 5+ years in consulting, business transformation, operations improvement, revenue operations, or related front office experience.
• Experience leading client-facing transformation workstreams from discovery through design, planning, and implementation readiness.
• Strong understanding of front office functions: sales, marketing, customer success, service, revenue ops.
• Willingness to travel up to 50%.

Responsibilities

• Lead workstreams within front office transformation projects, including current-state assessment, future-state design, process improvement, and implementation readiness.
• Facilitate client workshops, stakeholder interviews, and working sessions to gather requirements and align on solutions.
• Develop client-ready deliverables: process maps, operating models, roadmaps, business cases, and executive summaries.
• Coordinate activities, timelines, risks, dependencies, and action items to ensure quality delivery.
• Coach consultants and senior consultants, review work products, and support development.

Skills

Front Office Transformation

Consulting Experience

CRM

Revenue Operations

Leadership

Education

Bachelor's degree in business

Tools

Salesforce

Microsoft Dynamics 365

HubSpot

ServiceNow

Job description

RSM US LLP is seeking a Front Office Transformation Supervisor in the United States to drive workstreams across sales, service, revenue operations, and customer experience. You will facilitate client discussions, develop practical recommendations, and mentor consultants to ensure day-to-day delivery.

You will lead initiatives such as Lead-to-Cash, RevOps, CRM transformation, and customer lifecycle management, coordinating timelines, risks, and deliverables to align business requirements with