Front Office Transformation Lead | RevOps & CRM

Rsm Us Llp; Pennsylvania; On-site; USD 94,400 - 178,800; Full time

Job summary

RSM US LLP seeks a Management Consulting Supervisor for Front Office Transformation in a multi-city setup (New York, Chicago, Atlanta, Tampa, Philadelphia). You will lead workstreams across sales, revenue ops, and customer experience, coordinate client workshops, and deliver actionable solutions from discovery to implementation readiness.

The role requires 5+ years of consulting or transformation experience, strong front-office knowledge, and willingness to travel up to 50%.

Qualifications

• 5+ years of consulting or front-office transformation experience.
• Experience leading client-facing workstreams from discovery through design, planning, and implementation readiness.
• Strong understanding of front office functions such as sales, marketing, customer success, service, revenue operations, and commercial operations.
• Bachelor’s degree in business, management, technology, operations, or a related field.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead workstreams within front office transformation projects, including current-state assessment, future-state design, process improvement, and implementation readiness.
• Facilitate client workshops, stakeholder interviews, and working sessions to gather requirements, validate findings, and align on recommended solutions.
• Develop client-ready deliverables, including process maps, operating model recommendations, roadmaps, business cases, status updates, and executive summaries.
• Support transformation initiatives across areas such as lead-to-cash, CRM transformation, revenue operations, customer lifecycle management, sales enablement, customer success, and service operations.
• Coordinate project activities, timelines, risks, dependencies, and action items to keep workstreams on track and ensure quality delivery.
• Partner with functional and technical teams to ensure business requirements are clearly documented and aligned to intended outcomes.
• Coach consultants and senior consultants by providing day-to-day guidance, reviewing work products, and supporting professional development.

Skills

Front Office Transformation

Client-facing leadership

Stakeholder management

Project coordination

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365

HubSpot

ServiceNow

CPQ

Job description

RSM US LLP seeks a Management Consulting Supervisor for Front Office Transformation in a multi-city setup (New York, Chicago, Atlanta, Tampa, Philadelphia). You will lead workstreams across sales, revenue ops, and customer experience, coordinate client workshops, and deliver actionable solutions from discovery to implementation readiness.

The role requires 5+ years of consulting or transformation experience, strong front-office knowledge, and willingness to travel up to 50%.