Front End Training & Operations Lead

Riverside Medical Group - Peninsula - Physician Admin; Newport News (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Riverside Medical Group - Peninsula - Physician Admin in Newport News, VA seeks a Front End Operations Training Coordinator to develop and implement training programs for new team members on front end systems and processes. The role collaborates with leadership to uphold best practice standards and improve patient service.

Responsibilities include competency development, education planning, onboarding orientation, and ongoing staff training across front office roles to ensure high quality care

Qualifications

• Education: High School Diploma or GED.
• Experience: 2 years Medical Office experience.
• Experience: 1 year Training experience (Preferred)

Responsibilities

• Coordinate and develop orientation and educational opportunities for team members and leadership.
• Build a monthly calendar of educational offerings meeting established goals for RMG departments.
• Develop competency for new procedures and education plans for existing staff.
• Ensure best practice, high quality care and outstanding customer service through training initiatives.

Education

High School Diploma or GED

2 years Medical Office experience

1 year Training experience

Job description

Riverside Medical Group - Peninsula - Physician Admin in Newport News, VA seeks a Front End Operations Training Coordinator to develop and implement training programs for new team members on front end systems and processes. The role collaborates with leadership to uphold best practice standards and improve patient service.

Responsibilities include competency development, education planning, onboarding orientation, and ongoing staff training across front office roles to ensure high quality care