Front Office Team Lead - Guest Experience & Ops

Graves Hospitality Corporation; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee IHG discount

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Graves Hospitality Corporation seeks an experienced Front Office Coordinator to oversee world-class front desk services, registration, rooming and account settlement for hotel guests. You will report to the Front Office Manager and lead Guest Services, Shuttle and Door personnel to ensure seamless operations.

You will train staff, monitor performance, and enforce IHG standards while balancing guest needs with revenue goals.

Qualifications

• Bachelor Degree in Hospitality Management or related field or equivalent experience
• Minimum two years hotel operations management experience
• Extensive knowledge of all hotel departments. Excellent communication skills – oral and written
• Excellent guest service skills
• Strong leadership skills
• Knowledge of computer programs used in property management
• Ability to work flexible schedule to include weekends and holidays

Responsibilities

• Coordinate front desk, registration, rooming and account settlement to guests
• Supervise Front Desk, Shuttle and Door person staff
• Provide training and performance feedback to Guest Services employees
• Ensure adherence to cash handling and credit policies
• Assist in development and updating guest rooming procedures
• Interact with guests to ensure satisfaction and resolve complaints
• Monitor occupancy data and assist in revenue strategies
• Collaborate with Conference/Sales teams for group requests

Skills

Communication skills

Guest service excellence

Leadership

Property management software

Education

Bachelor degree in Hospitality Management or related field

Tools

Property management systems

Job description

Graves Hospitality Corporation seeks an experienced Front Office Coordinator to oversee world-class front desk services, registration, rooming and account settlement for hotel guests. You will report to the Front Office Manager and lead Guest Services, Shuttle and Door personnel to ensure seamless operations.

You will train staff, monitor performance, and enforce IHG standards while balancing guest needs with revenue goals.