Assistant Front Office Manager- La Concha Key West

Pier House; Key West (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Key West La Concha, Autograph Collection is seeking a Front Office Assistant/Front Desk Supervisor to support the Front Office Manager. You will greet guests at check-in, assist with check-out, and ensure a courteous, efficient experience during their stay.

Responsibilities include supervising front desk staff, coordinating room assignments, communicating with Housekeeping and Engineering, and applying yield management to maximize revenue while maintaining accurate financial records and safety

Responsibilities

• Greet guests during check-in/check-out and throughout their stay in a professional, courteous manner.
• Assist in supervising front desk agents, supervisors, guest service staff, concierge, and PBX operators, including scheduling and training.
• Coordinate with Housekeeping, Engineering, and other departments to manage room assignments and special requests.
• Monitor occupancy and assist with yield management to maximize revenue.
• Maintain accurate financial transactions and cash handling per policy.
• Support programs to improve guest satisfaction and operational efficiency.
• Ensure compliance with safety, security, and emergency procedures.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Job description

#26-2609

Key West, Florida, United States

Location Description

Key West La Concha, Autograph Collection is a National Historic Landmark located in the heart of the vibrant downtown historic district. Since opening its doors in 1926, our legendary hotel has inspired iconic guests like Ernest Hemingway and Tennessee Williams.

Now newly reimagined as part of Marriott's Autograph Collection, the hotel has undergone a full renovation, seamlessly blending its storied past with contemporary luxury. Guests can experience the timeless charm of Old Key West alongside elevated, modern amenities--including four distinct and inviting food & beverage outlets that highlight the island's rich culinary spirit.

With a prime location on Duval Street, we're just steps from the island's best beaches, parks, restaurants, and shops--offering guests the ultimate Key West experience right outside our doors.

Job Description

Essential Duties and Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Location

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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