Front Office Team Lead

Moreau Physical Therapy; Natchitoches (LA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Uniform allowance

Job summary

Moreau Physical Therapy is seeking a Front Office Team Lead for an onsite, full-time role. You will greet patients, manage phone inquiries, schedule appointments, and track attendance while upholding a patient-focused front office culture.

Ideal candidates are reliable, flexible, and highly organized with a strong customer-service mindset. Responsibilities include handling co-pays, co-insurances, and essential clerical tasks in a fast-paced environment.

Qualifications

• Exceptional customer service skills.
• Reliable and flexible.
• Courteous and friendly demeanor.
• Self-motivated with a strong sense of urgency.
• Able to multitask in a fast-paced environment.
• Highly organized with attention to detail.
• Team player with good communication.

Responsibilities

• Greets patients and handles front-desk inquiries.
• Manages phone calls, schedules appointments, and tracks attendance.
• Collects co-pays and co-insurances; handles faxing and scanning.
• Performs essential clerical duties and supports front office operations.

Skills

Customer service

Reliability

Flexibility

Courtesy

Helpfulness

Friendliness

Self-motivation

Urgency

Independent work

Multitasking

Organization

Team player

Attention to detail

Telephone voice

Job description

Are you ready to elevate your career in the healthcare industry? Moreau Physical Therapy is seeking a dynamic individual to join us as a Full Time Front Office Team Lead. Imagine the thrill of leading a team that puts customers at the center of everything we do. Your problem-solving skills and customer-centric mindset will shine as you ensure excellence in our front office operations.

Join a fun and energetic team dedicated to high performance and professionalism. This onsite position offers a competitive pay range of $14.00 - $19.00 per hour, based on your experience. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Paid Time Off, and Uniform Allowance.

What's your day like?

Join Moreau Physical Therapy as a Front Office Team Lead and immerse yourself in a role where each day is filled with excitement and variety. From warmly greeting patients to skillfully managing phone inquiries, scheduling appointments, and tracking attendance, you will be at the forefront of our customer-centric approach. Your attention to detail will be showcased as you expertly handle tasks such as collecting co-pays and co-insurances, faxing, scanning documents, and tackling other essential clerical duties. No two days will be the same in this fast-paced environment, offering you the chance to showcase your problem-solving skills and passion for excellence.

Does this sound like you?

To excel as our Front Office Team Lead at Moreau Physical Therapy, you must possess a unique blend of skills that set you apart from the rest. Your exceptional customer service skills will be put to the test daily as you interact with patients and team members. Being reliable, flexible, courteous, helpful, and friendly are not just traits but part of your DNA. Your self-motivation and sense of urgency will drive you to accomplish tasks efficiently in our fast-paced setting. The ability to work independently, multitask, and maintain a high level of organization is crucial.

Taking constructive criticism with grace and embracing a team player mentality come naturally to you. Your attention to detail, pleasant telephone presence, and unwavering commitment to excellence will be the pillars that support the seamless operation of our front office. Join us and unleash your potential in this thrilling role!

Knowledge and skills required for the position are:

• exceptional customer service skills
• be reliable
• flexible
• courteous
• helpful and friendly. You must be self-motivated
• have a “sense of urgency" in the carryout of all tasks
• be able to work independently in a fast-paced environment
• be able to multitask
• be highly organized.
• you must be willing to take corrective criticism
• be a team player
• attention to detail
• a great speaking telephone voice
• and a passion for excellence to help run the daily front office operations is required.

Our team needs you!

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times.