Front Office Supervisor, The Village Lodge

alterra; Mammoth Lakes (CA); On-site; USD 64,472,000 - 83,097,000; Full time

Benefits offered by this job

401k with company match

Job summary

Alterra in Mammoth Lakes, CA is seeking a Front Office Supervisor for The Village Lodge. The role involves supervising front desk staff, assisting with training programs, and representing management in guest interactions.

The position requires a high school diploma with front desk experience (including night audit) and supervisory training. Computer literacy is essential, with shifts including day and evening hours.

Qualifications

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Responsibilities

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.
• NOTE: Schedules vary, including day and evening shifts.

Skills

Supervisory experience

Guest services

Problem solving

Computer literacy

Education

High school graduate

2+ years front desk experience including night audit

Job description

Year Round

At Mammoth Mountain , you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts . Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.
• NOTE: Schedules vary, including day and evening shifts.

Requirements:

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Hourly pay rate: $22.50 to $29.00

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.