Front Office Supervisor: Patient Services & Operations

Patient First; Towson (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan (with employer

Paid Annual Leave

Overtime Pay

Job summary

Patient First in Towson, MD seeks a Front Office Supervisor to lead the front desk team. You will oversee registration and discharge processes, handle patient payments, and ensure courteous, efficient service.

The role requires organizational skills, supervisory experience, and strong communication. Competitive benefits and scheduling flexibility are offered; prior healthcare front office experience is preferred.

Qualifications

• Must be at least 18 years old.
• High school graduate or equivalent.
• Keyboarding experience required.
• Excellent verbal and written communication skills.
• One year of clerical experience preferred.
• One year of supervisory experience preferred.

Responsibilities

• Supervising all Front Office employees.
• Registering and discharging patients accurately.
• Monitoring waiting room times and timely registrations/discharges.
• Collecting patient payments accurately.
• Answering incoming calls in a warm, friendly manner.
• Submitting monthly staffing schedules for Front Office staff.
• Reviewing Front Office reports.
• Implementing established procedures and policies.
• Assisting with training new Front Office employees.
• Ensuring daily deposits are completed correctly.
• Evaluating and completing employee performance evaluations as directed.
• Organizing Front Office staff meetings.
• Providing positive, warm customer service in all interactions.
• Fostering teamwork and a professional atmosphere.
• Completing other duties as directed.

Skills

Front Office supervision

Customer service

Verbal communication

Written communication

Keyboarding

Education

High school graduate or equivalent

Job description

Patient First in Towson, MD seeks a Front Office Supervisor to lead the front desk team. You will oversee registration and discharge processes, handle patient payments, and ensure courteous, efficient service.

The role requires organizational skills, supervisory experience, and strong communication. Competitive benefits and scheduling flexibility are offered; prior healthcare front office experience is preferred.