Front Office Supervisor: Patient Flow & Team Leadership

UNLV Medicine; Las Vegas (NV); On-site; USD 49,000 - 58,000; Full time

Benefits offered by this job

Clinic hours Mon–Fri 8–5

Paid holidays

PTO 20 days/year

401K contribution

Health, dental, vision benefits

Job summary

UNLV Health is seeking a Full-Time Front Office Supervisor in Las Vegas, NV. This role oversees front office functions, scheduling, and medical records to ensure smooth patient flow. It acts as a liaison with the back office and guides staff through patient-care processes.

The ideal candidate has 5+ years in customer service, 1+ year in supervision, and familiarity with Epic EMR. Benefits include holidays, PTO, 401K, and comprehensive health plans.

Qualifications

• High School Diploma or equivalency.
• 3 years of office experience in a medical office.
• 5 years’ customer service experience.
• 1 year’s supervisory experience.
• Epic EMR experience preferred.
• Knowledge of business methods: planning, resource allocation, HR concepts, operations and policies.

Responsibilities

• Train and mentor Front Office Specialists.
• Monitor and improve clinic front-office procedures for patient flow.
• Assist Administrator with interviewing and candidate selection.
• Provide Insurance verification and EHR training to minimize billing issues.
• Conduct safety training and periodic hazard reviews.
• Maintain knowledge of the medical industry and leadership skills.
• Foster relationships with back office to optimize patient flow and processes.
• Manage scheduling for staff within span of control.
• Administer corrective action plans and employee evaluations as needed.
• Operate within a Matrix Management environment.

Skills

English proficiency

Customer service concepts

Scheduling

Leadership

Supervisory experience

Interviewing

Staff training

HR concepts

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Epic EMR

Job description

UNLV Health is seeking a Full-Time Front Office Supervisor in Las Vegas, NV. This role oversees front office functions, scheduling, and medical records to ensure smooth patient flow. It acts as a liaison with the back office and guides staff through patient-care processes.

The ideal candidate has 5+ years in customer service, 1+ year in supervision, and familiarity with Epic EMR. Benefits include holidays, PTO, 401K, and comprehensive health plans.