Front Office Lead: Patient Experience & Scheduling

UNLV Health; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

PTO

401K

Medical benefits

Dental benefits

Vision benefits

Job summary

UNLV Health is seeking a Front Office Lead to manage daily front office operations, including scheduling, greeting patients, answering calls, and verifying insurance. The role supports efficient patient flow and accurate front desk administration.

Required experience includes healthcare front-office duties and strong customer service skills, with proficiency in EMR and MS Office. Benefits include comprehensive health plans and 401K, plus PTO and holidays.

Qualifications

• High School diploma or GED required.
• Knowledge of electronic medical record system preferred.
• Minimum of three years healthcare experience performing front office duties.
• Excellent interpersonal and customer service skills.
• Ability to handle fast-paced, interruptions and confidential information (HIPAA).
• Proficiency with basic office software and insurance verification.

Responsibilities

• Schedule patient appointments.
• Greet patients and visitors.
• Answer and direct phone calls.
• Check patients in and out.
• Verify insurance eligibility.
• Assist in general office duties.

Skills

Interpersonal communication

Customer service

Problem solving

Professional communication

Work under pressure

Attention to HIPAA compliance

Cash handling & math

Education

High School diploma or GED

Tools

Electronic medical record system

Microsoft Word

Microsoft Excel

Insurance verification software

Job description

UNLV Health is seeking a Front Office Lead to manage daily front office operations, including scheduling, greeting patients, answering calls, and verifying insurance. The role supports efficient patient flow and accurate front desk administration.

Required experience includes healthcare front-office duties and strong customer service skills, with proficiency in EMR and MS Office. Benefits include comprehensive health plans and 401K, plus PTO and holidays.