Assistant Front Office Manager

Loews Hotels & Co; Arlington (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Job summary

Loews Arlington Hotel in Arlington’s sports district seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards and create seamless experiences that leave lasting impressions.

In this role, you will oversee daily Front Office operations, mentor staff, manage payroll, coordinate with housekeeping, and develop training to drive excellence while ensuring every guest feels valued and well cared for.

Qualifications

• Bachelor's Degree or relevant work experience.
• Minimum two years guest service experience in hotel hospitality.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera PMS preferred.

Responsibilities

• Oversee daily Front Office operations and guest service delivery.
• Lead and mentor team to maintain high performance and service standards.
• Manage payroll processes, scheduling, timecard edits, and time-off approvals.
• Coordinate room allocations with housekeeping to meet guest preferences.
• Develop training programs to support team growth and operational excellence.
• Respond to emergencies with professionalism and guest-safety focus.

Skills

Empathetic leadership

Guest-centric service

Clear communication

Solutions-oriented

Organizational multitasking

Education

Bachelor's degree or relevant work experience

Tools

Opera PMS

Job description

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington's sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence. As the face of our front desk operations, you'll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you'll balance operational precision with a warm, welcoming approach that makes every guest feel valued.Who You Are:Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivityGuest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectationsClear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalismSolutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgmentOrganized Multitasker: You manage priorities effectively in a fast-paced environment without compromising qualityVeterans and military spouses are encouraged to applyWhat You'll Do:Oversee daily operations of the Front Office team, ensuring smooth and efficient service deliveryLead and mentor team members to maintain high performance, morale, and adherence to Loews service standardsManage payroll processes, including scheduling, timecard edits, and approval of time-off requestsMonitor guest feedback and implement strategies to enhance satisfaction and loyaltyCoordinate room allocations and collaborate with housekeeping to meet guest preferencesDevelop and deliver training programs to support team growth and operational excellenceServe as the primary point of contact for internal and external inquiries.Conduct audits and maintain accurate financial records, including payment processing and performance reportingPartner with leadership on initiatives to promote hotel services and improve operational efficiencyRespond to emergencies with professionalism, ensuring guest and team safetyRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assigneYour Qualifications Include:Bachelor's Degree or relevant work experience requiredMinimum of two years guest service experience in hotel hospitality preferredMinimum one-year guest service leadership role preferredExperience with previous Property Management System, preferred Opera SystemKnowledge of budgeting, forecasting, and financial analysis in a hotel setting preferredAbility to stand for long periods of time requiredWho You'll Supervise:Front Desk TeamGuest Services TeamLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.